Production Hat

If your order arrives damaged in any way, please email us as soon as possible at bmorproductions@gmail.com with your order number and photos of the item’s condition. Any returned item must be in its original condition, and all tags must be intact. Refunds are available within 30 days of when the order was shipped. Returned items must have no visible signs of wear or use. Please contact us at bmorproductions@gmail.com to approve a return. We reserve the right to deny a refund to the sender without prior return approval.  Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of 14 business days for us to process the refund. Please note customers are responsible for paying all return shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. We have a NO RETURN POLICY for final sale items or items that have been personalized with names, numbers, or symbols. Discounted items are final and cannot be returned or exchanged.

All orders are processed within 3-5 business days. Then prepared for shipping (excluding weekends and holidays). Personalized (custom) orders can take up to 6-8 weeks to create and deliver as the items are made to order. You can expect to receive an order confirmation email and another notification when your order has shipped. Please note delays due to postal service issues are outside of our control. We make every effort to fulfill orders as timely as possible. Bear with us as we are working diligently to get your items to you as quickly as we can. If you haven’t received your order within 5 days of the estimated shipping date, please contact us at bmorproductions@gmail.com with your name and order number, and we will look into it for you. We ship to domestic and international destinations. Shipping times will depend on your location. Typically, domestic deliveries can take 6-8 business days (excluding weekends and holidays), but this is not a guarantee. International shipping will take longer.